Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

We require items to be returned in good condition, in the full original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you should contact us at hello@greenhausprints.com quoting your order number and the reason for the return.

Please note that since all our products are made to order, accepting the return of a non-faulty item is at our discretion so you should refer to our terms and conditions for clarification of the formal agreement between us.

If your return is accepted, we’ll send you instructions on how and where to send your package.

If a return is accepted on the basis of the item being faulty or incorrect, we will cover the cost of sending out a replacement. Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Please note: unfortunately we cannot refund shipping costs unless the return is due to our error.

Items sent back to us without first requesting a return will not be accepted. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
If you believe there is a fault with your goods you should notify us immediately. Where a genuine defect is found and the fault is rectifiable, reprints will be made and sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.

Exchanges 

We are unable to offer different goods in exchange for the ones you return so if you would like to order something else, please place a new order through the website and this will be treated as a separate transaction.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.