FAQs

 

  1. What is giclée printing?

Giclée is French for “sprayed ink”. Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions. Giclée printing offers extra-fine image resolution, helping retain a higher degree of detail from the original fine art or photographic images

 

  1. Printing

All our prints are made to order and carefully profiled for fantastically accurate and consistent reproductions using giclée printing techniques. Printed on heavyweight museum-quality fine art print paper (200 gsm) with a smooth, matte finish in natural white. Acid and lignin free.

 

  1. Shipping

We ship to UK, Europe and USA. Shipping rates range from £4.50 to £10.00 depending on location.

 

We print everything to order so delivery times may vary but typically prints are delivered within 3-5 working days recorded mail.

 

  1. Packaging

Our unframed prints are hand rolled in protective tissue paper and then shipped in extra thick cardboard tubes. A delivery note is included with each package but this does not contain any cost prices so you don't need to worry if you are buying a print as a gift.

 

  1. Returns/refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We require items to be returned in good condition, in the full original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you should contact us at hello@greenhausprints.com quoting your order number and the reason for the return.

Please note that since all our products are made to order, accepting the return of a non-faulty item is at our discretion so you should refer to our terms and conditions for clarification of the formal agreement between us.

Our full policy can be found here: https://greenhausprints.com/policies/refund-policy.

 

  1. Cancelling orders

All orders are automatically sent and processed by our printers so unfortunately we cannot guarantee that we will be able to cancel your order in time. We would suggest you contact us at hello@greenhausprints.com as soon as possible after placing your order with details of your order and the reason for cancellation so we can pass on to the printers.